Senior Telecommunications Analyst

Chickasaw Nation Industries

Rockville,MD

5/19/2020

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Senior Telecommunications Analyst provides specialized support to a government client in Rockville, MD. This position supports the client on issues, actions and analysis related to telecommunications support and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Analyzes and initiates action on requests for telecommunications.

Coordinates client project activities related to telecommunications tasks.

Coordinates and communicates with both CNI and client team members.

Prepares and communicates weekly activity reports for client.

Tracks and communicates project status.

Recommends alternate plans to service user requirements at lower cost.

Places orders with the telephone utility and vendors. Follows progress of work and provides necessary user / supplier coordination.

Investigates complaints and initiates corrective action orders to the telephone utility and vendors.

Monitors billing and keeps informed on industry related costs.

Captures monthly usage for inter-unit reimbursable(s) for calling cards, audio/web conferencing, toll free numbers and pay phones.

Orders all radios and ancillaries per ticket requests and maintains an up to date inventory that includes the Owner, Department, Financial POC, Serial Number, Model Number and Active / Inactive status.

Facilitates the resolution of radio repairs / troubles by working with the vendor.

Coordinates all network drops via HEAT ticket with the cabling vendor and ensures billing matches the cost estimates provided to customers.

Facilitates the resolution of analog troubles by opening trouble tickets with the vendor as requested through HEAT tickets.

Reviews all telecom invoices for accuracy, maintains an ongoing spreadsheet of invoices to be paid and submits as a batch on a weekly basis.

Maintains and updates the Send Word Now Emergency Notification database as requested through HEAT tickets to facilitate the removal of users in the contacts database.

Coordinates special projects as assigned for special events such as Folklife Festival, Craft Show, etc., by attending project meetings, gathering requirements and costs, as well as, facilitating the installation and de-installation of Telco services.

May be required to work longer than scheduled hours and on weekends.

Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.

EDUCATION/EXPERIENCE REQUIRED

Bachelor s degree (or equivalent) in Computer Science, Business, Information Systems, or other related technical disciplines and five (5) years of experience administering telecommunications efforts, preferably in government environments.

CERTIFICATES / LICENSES / REGISTRATION

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Solid analytical, critical thinking and problem-solving skills with ability to analyze and develop complex design objectives

Proven ability to perform in an advisory capacity and to make recommendations for resolving issues

Excellent computer skills with demonstrated proficiency in Microsoft Windows / Office

Excellent verbal and written communications skills with ability to make presentations

Excellent customer service skills

Ability to manage effectively multiple projects and priorities

Excellent organization skills with ability to meet demanding and evolving schedule / priorities in a fast-paced work environment

Ability to process and summarize complex information clearly and succinctly in order to avoid misunderstandings / misinterpretations

Ability to work both independently and in a team environment towards the successful achievement of goals and objectives

LANGUAGE SKILLS

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!



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