Inbound Sales Agent - Call Center

Inspiro

Madison,WI

8/3/2020

We value your safety with current events and now offer an Online Hiring and Training process! We provide ALL necessary equipment; you will only need a hard wire internet connection.

**Please note this is an On-site position and the expectation will be to return on-site once deemed appropriate**

Live your 2020 vision and WIN THE FUTURE by starting your career with Inspiro. Be a TOP Sales Professional, accelerate your Tech Support career and refine your Customer Service skills with one of the below available positions:

Inbound Sales Agent - $12.50 - $22.00 / hour, Full-time

As an Inbound Sales Agent in our Coeur d Alene, ID Call Center, you will be responsible for sharing knowledge and enthusiasm about pricing, services, and technology for DISH Network. 100% inbound calls explaining the value of products and services with absolutely no cold-calling!

Technical Support/ Customer Service Agent - $13.50 - $16.77 / hour, Full-time

As a Technical Support/ Customer Service Agent in our Coeur d Alene Call Center, you will be the front line in providing a premier customer experience. Our representatives are responsible for answering all inbound technical and customer service inquiries regarding DISH customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Requirements:

For our Sales position: 1 year of Sales experience preferred

For our Tech Support position: 1 year of Customer Service Exp or 6 months Tech Support Exp

Tech savvy with the ability to efficiently navigate around a desktop computer

Goal oriented, self-motivated, confident, thorough and tenacious

Adaptable and flexible to change. Willing to work the shift and hours

Self-Motivated to successfully exceed goals while consistently striving to be a top performer

Perks of Employment:

Competitive wages based on Tier structure for CSR/ Tech Support Agents

Competitive base pay plus Lucrative Commission Structure for our Sales Agents

40+ hours per week

AWESOME BENEFITS!!!! Full Medical, Dental, Vision, PTO, paid holidays, Life Insurance, LTD, STD & 401k

Holiday Events/ Food days/ Give-aways/ Prizes/ Discounts/ Themed events/ Swag and more!

Referral bonuses with no cap

Community Involvement Programs

Business casual dress attire with casual Fri/Sat/Sun

Discounts up to $600 annually on Dish services for all Dish L.O.B Employees

Inspire the new you by becoming a part of the inspiro family.

RESPONSIBILITIES as Sales Agent:

Build quick rapport with existing customers using assertiveness and confidence to educate them on the value of being a DISH customer

Apply sales methodologies and problem-solving strategies to best position DISH s products and services while providing long-term, individualized solutions to customers and closing all sales with integrity

Use web-based tools to stay current on industry-wide products, features, and services

Consistently exceed in all metrics

Other similar and/or related duties as assigned

RESPONSIBILITIES as Technical Support/ Customer Service Agent:

Personalize each call with our listen, care, connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.

Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.

Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.

Effectively administer DISH assessments and meet goals and metrics in place to drive completion.

Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

Other similar and/or related duties as assigned

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

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