Customer Service Representative

Immunovant

San Diego,CA

6/22/2020

Job Title: Customer Service Representative.

Benefits: Medical, Dental, Vision and 401(k)

Schedule: Monday through Friday (Flexible hours available) 40 hour week.

Gender: Neutral


Provides customer support to business customers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. Performs other administrative duties as requested.



Job Requirements:
  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Assisting with customer service issues
  • Helping customers and providing an excellent customer experience
  • Providing outstanding customer service at all times
  • Processing customer orders for all customer types
  • Delivering excellent levels of customer service
  • Share customer knowledge and solve customer enquiries
  • Taking customer orders & dealing with general customer queries
  • Handling both inbound & outbound calls and providing high quality customer service
  • Take ownership of solving customer issues through proactive customer service
  • Operating via telephone to contact customers
  • Deliver a high quality customer service to all customers and call handling standards
  • Answering technical queries via phone call and email from customers and all departments
  • Achieving sales and customer service related targets
  • Demonstrate an exceptional level of customer service

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