Helpdesk Support Specialist I

Kforce Inc.




Kforce has a client in search of a Helpdesk Support Specialist I in Reston, VA. Summary: Our client is seeking dedicated and reliable candidates for the position of Help Desk Support Specialist to provide first-line technical support to users in a corporate environment in the areas of account administration, server and network status, operating systems, local and remote network connectivity, and a wide variety of proprietary and off-the-shelf computer applications. The Support Specialist will answer moderately complex technical questions, troubleshoot personal computer hardware and software in a managed network environment, and handle the majority of requests without further assistance.

Job Requirements:


  • High School diploma or GED
  • One year of call center/help desk experience or equivalent demonstrated technical abilities
  • Comprehensive knowledge in the use of personal computers
  • Experience in desktop and networking support
  • Excellent customer service and team-oriented skills
  • Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports
  • Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
  • Solid understanding of IT concepts and help desk software required
Proven ability using and supporting pertinent software applications such as:
  • Microsoft Windows XP and 7
  • Microsoft Office 2007 and later
  • Microsoft Exchange-based email
  • Remote access software
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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