Virtual Support Agent

Express Employment Professionals



Job Description/Summary:

1. Seeking experienced customer service, call center, virtual support reps, tax professionals interested in At-Home Virtual Support working from home.
2. If you like guiding and helping others find answers, then we could definitely use your help as a virtual support professional working from your home.
3. This is a third party 1099 independent opportunity.
4. It involves using your home computer and remotely answering inbound phone and/or video calls over the internet from your home office to assist individuals with tax support questions as they prepare their own taxes.
5. Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit your schedule.
6. Other opportunities to service are also available after the Tax Season to choose from based on your strengths and preferences.

Job Requirements:


6+ months of customer service experience (call center or phone support experience preferred).
Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into home office).
High level of professionalism and phone adequate for business purposes.
Excellent typing and computer skills.
Must be available to work overtime and/or weekends if necessary.


$10/hour starting + bonuses/incentives available based on performance, hours worked and customer satisfaction.
All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week. .

Computer/Internet/Technical Specification Requirements:

CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
Internet Download Speed 5Mbs down speed minimum.
Internet Upload Speed 3Mbs up speed minimum.
Network Latency Max 250 MS latency max.
OS Win 8.1 (64bit), Win 10 (64bit).
RAM 4GB minimum, 8GB recommended.
Must have a home office set up and ethernet cord you can connect to your computer.
Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.

To Apply:
[email protected]

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