Customer Service Representative- Hello Fresh - Work Anywhere in Montana!

ROI Call Center Solutions

All cities,MT

11/24/2020

Get cookin' and join our Hello Fresh team!Training lasts for 2 weeksTRAINING & WORK CAN BE DONE REMOTELY IN MONTANAHello Fresh is a revolutionary and exciting way to cook meals from scratch delivered right to your door. They are also the industry leader in meal- kit subscription services and continuing to grow!What are the benefits?Health, dental and visionRemote, Work-from-home optionEmployee advancementWeekly drawing (gift cards, electronics etc)Casual environmentDailyPay Partner - get paid daily!50% discount on your subscription to Hello FreshCustomer Care Agent Job Description:ROI is searching for confident, self starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.INTERVIEWS WILL BE HELD REMOTELY DUE TO COVID-19 (please go to tiny.cc/interviewroi and set up a video chat interview)What Will I Be Doing?Answering phones, emails and live chat from customersProfessionally responding to customer inquiriesAssist customers in managing their Hello Fresh subscriptionsProviding customers with the Hello Fresh service and product information.Identifying, escalating priority issues and reporting to high-level management.Following up on complicated customer interactions where required.Recording details of customer interactions (proficiently and accurately)Develop rapport with customers, with an upbeat and positive attitudeOffer solutions- not excusesWhat qualities do I have?Excellent customer service attitudeAbility to engage and tailor interactions with each customer, making their experience exceptionalFriendly, confident and a self-starterStrong verbal and written communicatorPositive and quick troubleshooterWhat qualifications do I need?1 year of customer service related experience (preferred)1 year of call center (preferred)Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)Excellent grammar, punctuation and spelling (required)

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