BetterNight Client Service Representative (08242020) San Diego, CA Apply Description Are you a customer service or healthcare professional who thrives on assisting patients on the phone and scheduling appointments? Are you driven to provide outstanding customer/patient services? Wouldn't you love to be a part a team where management is focused on nurturing a strong culture? If so, come join us at Sleep Data. Sleep Data is a professional medical service and supply company focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy. SUMMARY The BetterNight Client Services Representative is responsible for collecting patient information and initiating the patient life cycle. Schedules patients for diagnostic sleep studies, PAP set-ups, tele-health visits, follow-up appointments and other procedures, as necessary. The BetterNight Client Services Representative must maintain a working knowledge of the product (software and DME equipment being dispensed). The expectation of this position is to provide a first-class service experience, with every patient and/or physician interaction. CORE RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers consumer calls or chats guiding the consumer through web-based software to therapeutic outcomes Identifies patient urgency and routes patient requests to appropriate staff Manages the BetterNight ACD group voicemail and delivers messages to the BetterNight Navigators or Coaches in a timely fashion Initiates calls to patients and schedules routine appointments for diagnostic sleep studies, equipment set ups, follow up appointments and other procedures as needed Takes calls per the required On-Call schedule, including answering any message within 1 hour Enters all appointments into the electronic scheduling system Informs patients on what to expect during their appointments and provides basic education on company services Schedules physician consults and follows up on any orders the physician prescribes Ensures all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explains co-pays and insurance coverage to patients as necessary Reviews patient files, both electronic and hard copy, for accuracy and for compliance with Sleep Data policy and procedures Make notes in Brightree and BetterNight as required by company policy and current health care standards Acts as a resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate Serves as an advocate for the patient and acts as a liaison with other members of the healthcare team, when required Contacts physician and/or necessary healthcare team member regarding orders, complications, and recommendations Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times Establishes trusting relationships with consumers, projects a professional image at all times Promotes Company services and acts as a Company representative Must be knowledgeable in-Patient Rights and Responsibilities Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times Serves as a liaison between patient and other members of the healthcare team, as required Works mandatory overtime as scheduled Other duties as assigned Requirements QUALIFICATIONS & SKILLS Strong customer service and the ability to multitask and perform work while using a phone and a computer Must be detail oriented, organized, and neat in person and habits EDUCATION & EXPERIENCE HS diploma or GED required and 2 years' experience in customer service or reception preferably in the healthcare/medical field Must attend related in-services offered by the Company Must be knowledgeable in equipment usage and maintenance Must be knowledgeable in-Patient Rights and Responsibilities, including HIPAA regulations Must be knowledgeable in patient's Plan of Care and Follow-up Intermediate MS Office computer skills required Sleep Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).