Customer Service Representative 3rd Shift

Kuehne + Nagel

Cranbury,NJ

10/26/2020

The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Your Role

The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Your Responsibilities

Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc.
Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

Your Skills and Experiences

High School Diploma or Equivalent
Proficient in Microsoft Office Suite and strong computer skills
Previous customer service experience
Effective written and verbal communication skills
Ability to solve problems and develop creative solutions

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

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