CLUB Customer Service Outfitter

Bass Pro Shop

Hamburg,PA

11/21/2020

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:* Acquiring and activating new members* CLUB sales* Customer experience* Peer coaching and influencing* Regulatory complianceAbility to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.Essential Functions:* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.* Demonstrate products to customers.* Knowledgeable of advertised sales.* Responsible for helping meet metric goals and objectives for self and store.* Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Providing service to all areas of the store based on business need.* All other duties as assigned by leadership.Experience/Qualifications:Minimum Degree Required: High School Diploma or EquivalentPreferred Degree: N/ACertificate(s) or License(s): N/AExperience: 0 to 2+ Years ExperienceOther Skills/Abilities:* Must be able to read documents, printouts, reports, computer screens, and other written communication.* Must be able to hear well enough to communicate with customers and co-workers.* Must be able to stand and/or walk to assist customers on the sales floor, etc.* Must be able to stock products at various racking levels, use step-stool or ladder, etc.* Must be able to place product on/off conveyor, trucks, shelving, etc.* Must be able to write, type, and use phone system.* Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Cabela's

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