Customer Service Representative ...




The Medicare department is open 7 Days a week. FT Shifts will range from Sunday - Saturday from 8:00AM - 8:15PM. Candidates must be flexible to work these hours for this role

Job Details:
Call Center Customer Service, inbound calls (no telesales)
Requires HS Diploma or GED with a minimum of 2 years of customer service experience/call center experience is preferred
Healthcare industry experience is preferred
Previous Medicare experience
Strong Customer Focused competencies ? seeking service oriented individuals ? Must have strong verbal and written communication skills ? phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. StroStrong problem solving skills.

1 year of Call Center Customer Service experience (Inbound calls)

? Ability to navigate through multiple systems

? Medical background helpful

? ALL candidates must score a 75% or above on the following ProveIT tests:

o Call Center Customer Service Scenarios-Audio

o Call Center Customer Service Listening Skills-Audio

**Please attach test results along with the candidate checklist that has been provided**

? ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process

PLEASE NOTE: Once the requisition is distributed, any candidates submitted without the ProveIT test scores visible directly on the resume, will be rejected and the submittal will count towards the submittal limit. Interviews will take place on fixed dates and times. Candidates who are not available to interview on the predetermined date, nor available to start on the above listed start date, should not be submitted for consideration

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