Claims Lead

Consultative Search Group

Saint Louis,MO

10/26/2020

CLAIMS LEAD

Fast growing logistics company seeks a claims lead to join their team.

Responsibilities

  • Lead, track and manage all driver accident and vehicle damage claims as well as all associated costs
  • Manage various type of insurance claims such as physical damage, cargo, property, and liability claims.
  • Manage Claims Analyst and review claim information and determine level of coverage and report to appropriate policy carrier
  • Maintain professional relationship with assigned insurance adjusters regarding management of claim.
  • Maintain accident and damage claim records regarding losses and risk management.
  • Manage and investigate any aged claims and collecting payment and serve as liaison between clients and insurance companies regarding losses.
  • Review all estimates and photos of damage repair.
  • Maintains professional relationships with clients and business partners (both internal and external) regarding status of accident/damage claims.
  • Process, approve or deny claims in accordance with company claim guidelines.
  • Actively communicates with drivers, dispatchers and clients regarding claims and claim status.
  • Proactively identify high risk claim escalations and report to Claims Manager and other Sr. Level Managers, as needed.
  • Proactively complete follow-up on existing claims and close claims within client and company SLA guidelines (30 days).
  • Work with Company AP team to settle claim with client to maintain SLA guidelines.

Qualifications

  • Ability to use discretion and decision-making skills
  • Strong Attention to Detail
  • Effective communication skills
  • Time Management
  • Utilization of critical thinking and thoroughness
  • Passion for Customer/Client Focus
  • Strong Collaboration skills
  • Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to another.
  • Ability to maintain professionalism when communicating with team and management.
  • Ability to gather, track and assess large volumes of data.

    Education and Experience:

  • Computer system literacy including Microsoft Office Products
  • Previous claims and or driver safety experience preferred
  • Associate Degree or greater and Claims and Collections experience preferred
  • Benefits/Perks

    Benefits include a competitive compensation package with excellent benefits including medical, dental and vision insurance, paid holidays and vacation, 401K with company match, and an opportunity to prosper in a highly growth driven organization.

    Onsite gym with a trainer and yoga instructor. Free snacks and free lunch on Fridays.

    Game room to play Golden Tee, Ping Pong, Foosball, Nintendo, Shuffle board.

    #ZR

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