Customer Service Rep

Americold

Lowell,AR

10/16/2020

Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools, and retail outlets such as grocery stores. We're proud to provide an essential link in the food industry supply chain and to help put food on tables around the world.

Based in Atlanta, Georgia, Americold owns and operates 180+ temperature-controlled warehouses in the United States, Australia, New Zealand, Argentina, and Canada. We have nearly 13,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.


Primary Responsibility:

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Essential Functions:


Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Reports customer feedback to management
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records
Assures proper invoicing of accounts by verifying computer-generated invoices
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Schedule loads as required
Maintain updated reports to ensure all loads are empty and closed
Resolve refused product, over, short and damaged (OS&D) orders
Follow attendance policy, show up for work on time and ready to work assigned shift
Perform other duties as required and assigned


Qualifications & Experience:


High school diploma or general education degree (GED)
0-2 years of related work experience


Knowledge, Skills and Abilities:


Ability to work in a fast paced environment
Ability to handle multiple tasks at the same time
Flexibility and initiative
Experience working with challenging customers
Excellent communication skills
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite
Desktop computers
Accurate typing and data entry skills


Physical Requirements:


Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management


Americold is an Equal Opportunity/Affirmative Action Employer


EOE/AA M/F/D/V DFW

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