Phone Support Rep

SMX Staffing

Colorado Springs,CO

10/14/2020

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Temperature checks, social distancing and face masks will be required for your safety. EARN UP TO $2.50/hr. RAISE AFTER HIRED ON!Zip Code: 80911. Industry: Administrative/Clerical. Duties: -Manage large amounts of inbound and outbound calls in a -timely manner-Follow communication scripts when handling different topics-Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives-Seize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mile-Keep records of all conversations in our call center database in a comprehensible way-Frequently attend educational seminars to improve knowledge and performance level-Meet personal/team qualitative and quantitative targets-Screen all international customer orders to ensure compliance with the required regulations, policies and procedures. Employment Types: Temp to Hire, Full Time, Direct Hire. Recruiting Center: SMX at Allegion, 3899 Hancock Expy, Colorado Springs, CO 80911. Work Location: SMX at Allegion, 3899 Hancock Expy, Colorado Springs, CO 80911. Job Types: Call Center, Customer Service Rep. Shifts: 1st Shift. Attributes: Background Check, Drug Test, Must be at least 18 years old. Benefits: Casual Dress Code, Climate Controlled Environment, Modern, high tech Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Life Insurance, Referral Bonus (Restrictions Apply). Education Required: HS Diploma or GED. Starting Wage: $14.00. Pay Rate: Starting at $14/hr!. Bonus: Pay Increase After 90 Days & Referral Bonus!. Required Skills: 1+ years of inbound/outbound call center and/or customer support experience.Customer interaction experience is preferred.Computer experience including use of MS Suite, CRM and/or Oracle is required.Previous experience in a customer support role &Track record of over-achieving quotaStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively Click here to view more detailsSM | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law.

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