Remote Multilingual Customer Support Rep (English, Spanish, Portuguese)

Crescent Solutions

Atlanta,GA

10/26/2020

Candidates must be able to work from home during the training and after until further notice.
Candidates must be Tri-Lingual: Spanish, Portuguese, English, and have the ability to write clearly in each language, typing at a minimum of 35-40 words per minute and possess Customer Service Soft Skills.

Call Center experience is a plus.

  • Candidate must have the capacity to comfortably handle a daily high call volume, as approximately 90% of daily duties will focus on the phone.
  • Candidate MUST be dependable and punctual.
  • Software or Tech Support knowledge is beneficial in this position.


Job Requirements:
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

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