East Shore Mortgage Services, LLC
We are a growing Broker office looking for an experienced Loan Processor to join our team.
Act as a liaison between borrower, underwriter and lender.
Provide customers with timely and periodic status updates of their loan application.
Maintain a high level of communication with clients in a proactive manner. Working to assist them through the mortgage process as often as needed.
Communicate with Attorney s on status, contingency dates and to schedule closings.
Response expectation: Emails-1hour. Voicemails-by end of business day.
Customer Intake and Data Entry
Ensure all information received from LO s is accurate, raising Red Flag if necessary.
Check assets and income for accuracy.
Communicate with clients when necessary to verify accuracy of information being entered.
Communicate with realtors and attorneys to ensure their information is accurate (ie: addresses, contact telephone numbers, license numbers, etc.)
Establish, maintain and update Calyx efolders, databases, records and/or other documents for recurring internal reports and compliance audits.
Utilize Calyx Conversation Log for all file documentation and client communication.
Order credit reports, appraisals, title reports when necessary
File System Management
Assure that all customer files are complete/time-lined and in compliance with regulatory agencies and internal policies.
Maintain Calyx File Manager to ensure all documents required for compliance purposes are filed/accessible in Calyx for closed, denied and withdrawn loans.
Complete Audit Spreadsheet prior to file funding to ensure compliance of file
Administrative and Processing
Work with various lenders to learn their systems so processing delays are avoided.
Prepare commitment letters and cancel files when necessary.
Process the documents received for each file, verifying the accuracy and completeness of each document.
Maintain pipeline report and notify management of status of loans as needed.
Communicate with lenders and clear conditions.
Communicate with LO regarding any possible delays in closings
Proactively fight for each loan to ensure it closes on time involving LO s when needed.
Ensure early CD s are out to ensure an on-time closing
Prepare fund request documents for wiring funds to closing.
Make recommendations for procedural changes to increase efficiency
Other duties as assigned.
Knowledge, Skills and Abilities Required:
Minimum of 5 years experience preferred.
Broker experience is preferred.
Ability to prove superior customer service in person and on the phone.
Ability to communicative effectively, both orally and in writing with grammatical accuracy.
Ability to handle multiple tasks with frequent interruptions.
Ability to handle stressful situations with calm and courtesy.
Must possess the patience to work effectively with different personalities.
Must have experience using MS Office, Dropbox, Outlook and Calyx
- Compile application information for mortgage loans
- Prepare necessary documents and register mortgage loan application with lenders for underwriting decision.
- Work closely with clients to explain items requested by lenders to keep their loan moving through the process.
- Provide lender underwriters with conditions needs to clear loan for Clear to Close status.
- Work closely with mortgage loan officer regarding updates and/or changes to loans
- Process mortgage loan files and documentation from application through final approval
- Work closely with attorneys and lender to facilitate loan closings.