Receives and evaluates a high volume of web submissions pertaining to employee/guest interactions, restaurant policies, monetary discrepancies and food safety concern.
Solicits and enters detailed information into computer database ensuring accuracy and completeness; obtains and clarifies pertinent information in order to resolve issue and/or contact restaurant to ensure policy consistency; forwards information to appropriate departments/personnel for resolution.
Responds to guest web inputs regarding restaurant service issues (e.g., speed of service and quality of product), sometimes on the phone, with composure and tact. On occasion, may discuss with guests, on the phone, more high profile situations (e.g. allegations of illness and foreign object, credit card issues and media events). Obtains pertinent information and determines the best course of action for ensuring guest satisfaction, including: timely response, cash repayment, coupons, letter of apology, or forwarding to the appropriate decision maker.
Responds to guest contacts via Social Media (Facebook/Twitter). Works closely with brand social media contacts; Ability to recognize issues that need to be escalated.
Cross-trained to cover CSC/IC front desk receptionist responsibilities, including; answering high volume of calls from guest and vendors, able to maintain composure while on the phone, simultaneously greeting visitors, providing security badges and receiving deliveries.
Fulfills guest requests for various informational materials such as nutritional pamphlets, etc.
Performs other related duties, tasks and responsibilities as required, assigned and directed.
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.