Customer Service/Tech Support

Kelly Services



Customer Service with Tech knowledge

With the overtime you can be making over $1,100 weekly!

We are hiring multiple seasonal (those that are top performers will be kept on permanently) Technical Support Representatives for our Electronics & Electronic Accessory Distribution client located in Brea, CA. Work hours will be from 6:00am 6:00pm (Yes, you get overtime) and will work Monday Friday. The position will train in Brea and then become remote. This position works directly with customers to answer product questions, make recommendations, troubleshoot issues and provide general assistance regarding all company products. A technician s primary method of communication with customers is online live chat and e-mails. Telephone support may be necessary on a case by case basis. Pay ranges from $16-$17 per hour. Please email Andrea with resume or questions at [email protected] Communicates with customer to provide technical support, general assistance about company products and find solutions to product issues.
Responsible for maximizing customer orders by offering additional products that are relevant to the customers needs
Escalates customer issues to either Tech Supervisor or Tech Manager when applicable
Responds to customer correspondence as applicable
May be required to retrieve voice mail and follow up with customers
Other duties may be assigned to accomplish company or department objectives.
May write product descriptions, specification and how to articles included in company website as well as proofread and provide copy for product labels
May write FAQ s for the company s Knowledge Base
Report issues related to products into the company s complaint management system and if assigned to the complaint management team, effectively track issues and trends, formulate solutions and coordinate efforts with other departments such as the Products Developments Lab and Purchasing
Formulate original solutions for product issues and be able to walk a customer through any necessary steps as well as sharing the solutions with the department Required Skills/Qualifications:
Associate degree or equivalent experience required.
Two years plus related experience in a position that required direct customer interaction to provide technical expertise, i.e. technical help desk, sales rep in an electronics retail chain, etc.
Installation and/or repair experience in computers, home theater or networking preferred Other Skills and Abilities
Technical savvy
Strong understanding of Home Theater, computer and consumer electronics
Concise and eloquent writing
Problem solving skills to ensure resolution and great service.
Excellent interpersonal skills.
Exceptional written and verbal communication skills
Positive and enthusiastic attitude with exceptional customer service skills.
Well-developed organizational and communication skills.
10 key proficient
45 WPM minimum
Proficient in Microsoft Office Windows (Word, Excel, Power Point, Outlook)

Why Kelly ?

As a worker today, it s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what s next is what we re all about. We know what s going on in the evolving world of work just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we re always thinking about what s next and advising job seekers on new ways of working to reach their full potential. In fact, we re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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