Now Hiring Customer Service Agents

Global Response LLC

Pompano Beach,FL

11/20/2020

About the Customer Service Representative Position

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don t have enough knowledge to fix the problem.

These positions will be work from home due to Covid-19.

Hourly wages: $11.00 to $12.00 (depending on position)

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.



Job Requirements:
  • Some proven customer support experience or experience as a client service representative

  • Track record of not just reaching, but exceeding quota requirements

  • Strong phone administration skills and active listening capabilities

  • Experience with CRM systems and practices

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree

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