Global Response LLC
About the Customer Service Representative Position
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don t have enough knowledge to fix the problem.
These positions will be work from home due to Covid-19.
Hourly wages: $11.00 to $12.00 (depending on position)
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.Job Requirements:
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
- High school degree