Manager, Hosting

Lighthouse

New York,NY

11/28/2020

PurposeThe Manager, Hosting will assist the Director, Hosting in management of Lighthouse's Review Solutions Technician team and the body of non-client facing queue work in Relativity and related tools. Responsibilities include supervising team to ensure that all client objectives are met, coordinating Review Solutions support for PMs and Focus teams, providing guidance and training to the Review Solutions team, and handling technical escalations.What You'll Do:* Collaborates with Client Services and Review Solutions leaders in management of Review Solutions Technician Team, including 1:1's, mid-year and annual performance reviews, hiring and compensation decisions, reporting, administration, training and providing feedback to employees* Assists in budgeting process* Responsible for attainment of team utilization targets* Works with HR on recruiting, interviewing, selection, hiring and onboarding of employees* Monitors Review Solutions projects to establish priorities and ensure all client objectives are met* Maintains technical proficiency on Review Solutions platforms* Serves as primary Review Solutions resource for queue management* Ensures effective collaboration with Client Services and other teams in Service Delivery* Assists in ongoing assessment of revenue and service metrics* Drives best practices within Review Solutions department* Performs Review Solutions Project Manager tasks as client deadlines and business need dictate* Other duties as assignedWhat You'll Need:* Able to work Monday to Friday, from 9am - 6pm EST (or 6am to 3pm PST)* Minimum 4-year degree required, JD preferred* Minimum five years' eDiscovery industry experience with strong knowledge of legal discovery concepts and processes* Experience supporting, conducting or managing document review* Excellent eDiscovery subject-matter communication skills and exceptional customer service demeanor* Relativity Certified Administrator (RCA) certification preferred* Experience with monitoring and analyzing productivity, utilization and financial metrics preferred* Ability to multitask, prioritize and organize under pressure* Working knowledge of eDiscovery technology, including key applications such as Relativity* Ability to multitask, prioritize and organize under pressure

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