Ruth's Chris Steak House
ESSENTIAL JOB FUNCTIONS:* Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.* Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.* Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.* Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.* Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.* Immediately recognizes and greets arriving Guests, obtains Guests' names, provides names to servers and directs guests to the appropriate waiting areas.* Escorts Guests to their assigned table, to all Guests.* Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.* Accurately quotes waiting times to guests and correctly maintains the "wait" list.* Informs Manager-on-Duty when waiting times are running over times quoted to our guests.* Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.* Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.* Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.* Acknowledges all departing guests and invites them to return.* Answers phone to take orders from Take Out and Delivery orders.* Takes, records and rings all food and beverage items ordered by Take Out Guests.* Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.* Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.* Addresses any Take Out Guest complaints.* Completes all closing duties in a timely manner.* Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.* Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.* Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet - Hostess/ Host.* Additional duties as assigned.COMPETENCIES/PERSONAL CHARACTERISTICS:Guest First Mindset* Demonstrates a Guest first mindset, placing a high priority on the Guest experience* Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all GuestsJOB REQUIREMENTS:* Excellent customer service skills and a strong work ethic* Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism* Handle stress associated with responding to/solving problemsPHYSICAL DEMANDS:* While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly* Ability to read, speak, write, and understand communication in English* Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 25 pounds* Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis* Must be able to communicate effectively and listen attentively* Must be able to continuously use fingers (e.g. to bilaterally operate the telephone and use point-of-sale equipment)WORK ENVIRONMENT:* Work is performed in a restaurant* Position involves work on afternoons, nights, weekends, and holidays, as required* Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke* Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree FahrenheitNOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth's Chris Steak House is an Equal Opportunity employer.