Ace Hardware Corporation
PURPOSE AND SCOPE:
Working in fast-paced distribution facility, interact with internal and external customers on behalf of the organization; coordinate multiple people and tasks to ensure effective and efficient route operations, provide support to drivers and other department members; and provide information and services while meeting Ace performance standards.
Schedule: Sunday Thursday 5:00pm 1:30am (subject to change depending on the needs of the business)
PRIMARY RESPONSIBILITIES AND ACTIVITIES:
Interact with drivers, retailers, outside vendors, and other stakeholders to support the traffic operation.
Contact carrier representatives and use Ace software and computer systems to make arrangements or to issue instructions for shipping and delivery of materials and set delivery appointments. Prepare documents as necessary to facilitate the efficient and legal transportation of goods using the Ace fleet or other vendor and determine shipping methods, routes, or rates for materials to be shipped. Interact with Ace and vendor drivers to do the necessary functions to facilitate traffic functions in accordance with Ace policy and procedures. Record and monitor data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or record-keeping purposes. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non-conformance to specifications. Understand and interpret the Ace Hardware Driver Compensation Policy and apply accurately to weekly payroll processing. Understand and interpret the impact of DOT laws and regulations on daily work decisions and activities. Effectively use Microsoft Office Suite, Enterprise Resource Planning Software (e.g. SAP), Warehouse Management System software, Transportation Management Software (e.g. LeanLogistics), and other enterprise software systems and platforms. Organize, monitor and ensure the equal distribution of work among the team, if needed. Filing and other record-keeping as needed. Keep work areas neat and clean. Perform other duties as assigned.
ERGONOMIC AND PHYSICAL REQUIREMENTS:
Shift hours: Varies. Typically 8, 9, or 10 hours
Max lift/carry: Varies.
Job Cycles: Continual, not rigorous
Max pull static: Varies.
Step: N/A Squat: N/A Wrist: N/A Flex: N/A
Involves sitting or working at a desk most of the time.
Requires face-to-face discussions with individuals or teams.
Requires active listening which includes giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
Requires the ability to operate computer and other equipment around the office.
Requires being exact or highly accurate.
Requires walking, bending or twisting, stooping, climbing, reaching, carrying, pushing, grasping.
Requires using hands to handle, control, or feel objects, tools or controls.
Requires critical thinking which is using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires working indoors in non-controlled environmental conditions.
The noise level in the work environment is usually moderate.
Using computers and computer system to enter data and process information.
Providing information to supervisors, co-workers, vendors, and other stakeholders by telephone, in written form, e-mail, or in person.
Communicating with people outside the organization, representing the organization to customers, the public and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Analyzing information and evaluating results to choose the best solution and solve problems.
Maintain a safe work environment.
The level of autonomy and decision making requirements may vary based on pay grade.
Minimum high school diploma required. Some college education is preferred.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent phone skills including professional phone presence.
Strong ability to manage multiple projects, tasks, and changing priorities.
Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
Ability to work in warehouse environment.
Note: This written Position Description is not intended to nor does it cover all aspects of the position title listed. It is meant to cover the basic/general essential job functions of a particular job.
Management reserves the right to change job duties, including essential job functions, as it sees fit according to business necessity.
We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.