Desktop Support

Avtech Solutions

Earth City,MO

10/6/2019

Job: Desktop Engineering Location: Earth City - MO Job Description: Work on issues related to Hardware /Operating system for both laptops and desktops. Owning SLA, KPI and driving Operations to meet Service level objectives Driving & Monitoring Queue for ticket closure. Escalation Tracking and own till closure. Induction and KT to newly joined associates. Responsible for Floor Management parameters. Daily dashboard publishing Operational action points tracking and closure Participation in Project Team outages and provide support. Work on End point compliance (Control parameters AD /AV /SCCM and ET) and Software Harvesting (unauthorized software uninstallation) Technical support Application software for Desktops/Laptops. Printers and Multifunctional device support Coordinating and Updating Desktops movement AMS Coordinating with Asset tracker for maintaining asset. Troubleshoot and resolve issue related to Outlook and Communicator. Software Installation based on RAMS request raised by end user Air Watch Support on Phone VNET / Tandberg Support

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