Hire IT People, LLC
Parcel Return Service,DC
Job Title: Customer Support Entry - #574491 Primary Skills: desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X), tracking service requests, ITSM tool, Active Directory. Location: Washington, DC Duration: 9/30/19 + Interviews: In-person. Years of experience: 1+ year experience. Required Skills - Overall IT exp. (1 + yrs - Expertise in supporting desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X Required. 1 year. - Strong customer service experience. Required. 1 year. - Experience providing technical support in a "call center" environment and receiving calls. Required. 1 year. - Experience tracking service request/incidents using a ITSM tool. Required. 1 year. - Provide customer-oriented results and build an efficient end-user support environment. Required. 1 year. - Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. Required. 1 year. - Knowledge of Microsoft Office Suite (Office 2010+ and Office 365 Required. 1 year. - Excellent written and verbal communication skills. Required. 1 year. - Microsoft Certifications: MCP Windows 7, Windows 10. Desired. - 1-5 yrs. providing technical support to computer system users by telephone, email, etc. Desired. - 1-5 yrs. maintaining personal computers, systems and printers. Desired. - 1-5 yrs. installing and troubleshooting computer operating systems and software. Desired. - Bachelor s degree in IT or related field or equivalent experience. Desired.