K2 Support Analyst




position : K2 Support Analyst location : Farmington, CT duration : 12 months .Triage the issues/defects (high level) and communicate with development team if there is no workaround/solution to resolve the ticket. 2. Provide necessary information / logs (on demand) to development team to fix the issues. 3. Do root cause analysis. 4. Communicate the status of the issues / defects. 5. Hand off the current tickets to next person in shift Expertise in K2 Blackpearl with REX of 5 years, Knowledge of MS SharePoint and MS SQL an added advantage, experience in application support

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