Retail Assistant Store Manager




Highland Ventures, Ltd. is the parent company to six national brands: Family Video, Hoogland Foods (dba Marco s Pizza), Stay Fit 24, Highland Pure Water & Ice, Family Vet Group, and Legacy Commercial Property.

Family Video : Retail Assistant Store Manager

We are looking for a Retail Assistant Manager who is comfortable with a high level of responsibility and ensure all daily activities run smoothly and efficiently. To be successful in this role, you should be familiar with retail operations and have a good understanding of what makes a great customer experience. You should be available to work within opening hours, including weekends and holidays. Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive experience for our customers.

We are a company made up of talented and dedicated people who take pride in a job well done; and like to have fun doing it. Our days are built around 4 daily goals; to learn, to teach, to WOW and to improve.


Proven experience as a Leader or relevant managerial role

Professional, Fun, Outgoing

Self motivated

Goal Driven


Excellent organizational and time management skills

Ability to work under pressure

Commitment to excellent service

Working well within a team

Leadership skills and ability to make decisions fast

Strong problem-solving aptitude

Ability to stand for long periods

Duties & Responsibilities:

Provide direction and feedback to Team Members during shifts

Understands and supports our handbook

Train, coach, and develop Team Members

Contribute to the hiring and retention of Team Members who embody Family Video values

Update weekly communication board with critical store/company information

Conduct regular feedback sessions with Team Members

Participate in store meetings organized by the Store Manager

Prepare shift schedules

Process payroll for all staff

Address customer and employee complaints

Resolve conflicts between workers

Foster and maintain a positive work environment

Follow standards for finished product quality

Support local store marketing and promotions

Open and Close shifts without supervision

Delegate tasks to associates to ensure standards are met on each shifts

Ensure all security procedures are executed (safe procedures, open/close procedures etc.)

Use proper security and verification procedures when handling deposits

Responsible for accurate deposits and cash handling on shifts

Completes all other duties as assigned


High School diploma or equivalent preferred

Availability to work within opening hours (e.g. evenings, holidays, weekends)

1-2 years of supervisory experience

Customer Service Oriented have an exceptional and positive attitude

Excellent written, verbal and group communication skills

Possess basic business math skills

Basic computer skills in order to operate POS (cash registers) systems

Be able to work in a standing position for long periods of time

Be able to reach, bend, stoop and frequently lift up to 40 pounds

Have exceptional grooming and hygiene habits.

Benefits & Opportunities:

Hourly position: 28-30 hours per week

$9-$11 per hour w/ Monthly performance based Bonus

Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).

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