Desktop Support Enginner

Eapps Tech

New York,NY

1/18/2020

Imaging & Deployment of workstations and Installation and Troubleshooting of Desktops, Laptops, Mobile Devices & MFDs. Troubleshooting VPN & Citrix Receiver. Troubleshooting Exchange online - Office 2013, 2016 & Office 365. Manage & Configure Mobile Devices using Microsoft Intune Company Portal. Configuring Emails and Troubleshoot Email clients (MS Outlook, iOS Mail Execution of Desktop Refresh & Recycling. Monitor & Deploy Anti-Virus using McAfee ePO (ePolicy Orchestrator Manage User Accounts using Active Directory (Modified Access rights & Permissions as needed Manage, Monitor & Troubleshoot Print Servers and Canon Multifunction Printers. Manage, Monitor & Troubleshoot Uniflow Servers (Secure Print Manage, Monitor & Troubleshoot Shared Scan Servers & Printers. Troubleshoot Cisco IP Phones & Video Conferencing. Troubleshoot RFID Printers & Scanners. Took care of Service Now tickets and created tickets when needed. Troubleshoot Third Party & In-house developed Applications & Escalations to Application Support. Asset Management, Assets procurement, Add/Remove Hardware. Act as liaison with H/W & S/W Vendors. Execution of Service Requests and incident-based vendor management. Maintain detailed documentations of all Incidents

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