Greenleaf Hospitality Group
- Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
- Understand guest's service needs
- Excellent professional presentation and grooming
- Responsible for continued training in product knowledge and service standards
- Maintain confidentiality of guest information and pertinent hotel data utilizing and following PCI compliance
- Organize and consolidate steps of service for maximum productivity
- Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
- Take direction, learn, and utilize information for the benefit of the restaurant & its guests
- Work quickly and efficiently in a fast paced environment
- Work well with others and work together for common goals
- Follow all Greenleaf Hospitality Group policies and procedures
- Resolve all guest requests in an efficient manner regarding all aspects of the restaurant/ hotel
- Productive and proactive in providing personalized guest experiences.
- Answer questions regarding all aspects of the hotel and restaurant outlets, amenities and services, including current/ upcoming events
- Effectively operate the phones with a pleasant and professional tone of voice
- Maintain control of the seating flow within the restaurant (maximizing restaurant capacity & proper rotation of sections)
- Organize and take reservations including private party contracts
- Greet guest to feel welcome and appreciated
- Call guests staying at hotel and inviting them to dine with us
- Help with room service when needed
- Effectively communicate group contact needs for private events to all staff
- Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.
- Maintain accurate event receipts and spreadsheets.
- Attract new personal and event business.
- Work closely with Event Coordinator and handle tasks as directed.
- Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell restaurant effectively