Burdick's Lead Host/Hostess

Greenleaf Hospitality Group

Kalamazoo,MI

11/3/2019

  • Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
  • Understand guest's service needs
  • Excellent professional presentation and grooming
  • Responsible for continued training in product knowledge and service standards
  • Maintain confidentiality of guest information and pertinent hotel data utilizing and following PCI compliance
  • Organize and consolidate steps of service for maximum productivity
  • Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
  • Take direction, learn, and utilize information for the benefit of the restaurant & its guests
  • Work quickly and efficiently in a fast paced environment
  • Work well with others and work together for common goals
  • Follow all Greenleaf Hospitality Group policies and procedures
  • Resolve all guest requests in an efficient manner regarding all aspects of the restaurant/ hotel
  • Productive and proactive in providing personalized guest experiences.
  • Answer questions regarding all aspects of the hotel and restaurant outlets, amenities and services, including current/ upcoming events
  • Effectively operate the phones with a pleasant and professional tone of voice
  • Maintain control of the seating flow within the restaurant (maximizing restaurant capacity & proper rotation of sections)
  • Organize and take reservations including private party contracts
  • Greet guest to feel welcome and appreciated
  • Call guests staying at hotel and inviting them to dine with us
  • Help with room service when needed
  • Effectively communicate group contact needs for private events to all staff
  • Assist with event functions in all capacities, from reservation, booking, contract, and execution of event.
  • Maintain accurate event receipts and spreadsheets.
  • Attract new personal and event business.
  • Work closely with Event Coordinator and handle tasks as directed.
  • Work well with others and work together for common goals; responsible to obtain all menus needed to do job of selling events and sell restaurant effectively

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