The Hankey Group
Looking for applicants in all levels of collection and skip tracing experience to collect on accounts 20 to 120 days past due. Employees are assigned a queue of potentially 90-200 accounts monthly to be responsible in completing daily work efforts. This position requires great negotiation abilities to arrange payment plans suitable for the department needs and expectations. The employee must have experience in locate consumer s whereabouts for contact or repossession efforts on high delinquency accounts. The employee will perform all duties in accordance to company policies, procedures and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
Meet and exceed daily goals and monthly goals.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service.
Work with Westlake customers to find and arrange collection solutions for individual accounts.
Demonstrates ability to be team player.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
Type at least 35wpm MINIMUM REQUIREMENT
Excellent ability to communicate with a full spectrum of customers.
Ability to negotiate payment solutions that meet Westlake collection expectations.
Ability to multi-task in a fast paced environment.
Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.
Must be able to maintain an 8 hour shift Monday-Friday; Flexible schedule required. Must be willing to work weekends and overtime.
Bi-lingual Spanish PREFERRED
EDUCATION AND/OR EXPERIENCE:
Minimum one year consumer collection experience in a high call volume, auto dialer environment required. Auto Collections experience preferred
High School Diploma
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
Daybreak or other retail consumer servicing systems.
Aspect or other auto dialer systems
Web navigation and/or web-based applications.
Personal computer: Microsoft Word, Excel, and Outlook.
10-key calculator and QWERTY keyboard skills.
Copier, Faxing & other general office supplies.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.