Inbound Phone Agent - Irvine, CA

3 DAY BLINDS

Irvine,CA

11/15/2019

Appointment Sales - Irvine, CA

Contact our Recruiting Team:
Email: [email protected]

Position Purpose
Appointment Services is responsible for answering calls from prospective customers who are interested in free in-home window treatment design consultation and booking the appointment using our web-based appointment system.

Responsibilities:

  • Respond to calls within current turnaround standards.
  • Forward calls to Customer Service or other groups if the call is not an appointment call.
  • Quickly and accurately identifying and assessing individual needs and taking appropriate action steps to satisfy those needs.
  • Qualify all incoming calls/Converting calls into Appointments.
  • Answer questions or cancel appointments at customers' requests.
  • Communicate all pertinent information to Design Consultants regarding cancellations or appointment details.
  • Establish rapport over the phone quickly, and remain positive and upbeat over prolonged periods of customer service.
  • Express thoughts and information clearly and succinctly.
  • Inspire confidence and positively influence the behavior, actions, and thoughts of others.
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member.
Job Components:
Estimated% of Time / Major Responsibilities
80% Responsible for responding to calls within current turnaround standards.
20% Web Queue outbound follow-up.

Preferred Qualifications:
Pre-Requisites
  • High school diploma or GED
  • Prior Call Center Sales experience preferred
  • Ability to work in a structured and fast pace sales environment
  • Sales/Retail Sales background
  • PC skills
  • Strong customer service orientation

3 DAY BLINDS is looking for someone like You To Join Our Team!

Please provide your information below and we will contact you about joining our team

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