Client Service Executive Manufacturing, Quality Engineering & Assurance
We are seeking a Client Service Executive (CSE) to join our Quality Engineering & Assurance (QE&A) Team in North America to grow our BU's footprint. The CSE role is strategic and offers the candidate a unique opportunity to drive business growth working alongside senior leaders including Client Partners and Practice Leaders.
In this role, candidate will be working with Manufacturing & Logistics QE&A practice leader to grow our QE&A practice and will balance client / project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities.
The Individual Will Be Expected To
Identify, qualify and close new business opportunities in the Quality Engineering and Assurance space. Demonstrate Cognizant's QE&A Capabilities to best addresses the current and futuristic needs of clients.
Nurture Client relationship and establish a Trusted Advisor stature with the Prospects and Clients as they transform their landscape from traditional QA to digital QA
Build strong Advisory Consultative Relationships with Senior Leadership members of the Client Organization
Deliver profitably the Net New Business for Cognizant through Existing and New Logos.
Design and drive Account Penetration Plans and maximize Cognizant Wallet share in the target accounts and Prospect logos. Provide the highest level of leadership and directions to the Project teams to deliver to their maximum Potential.
Contributing to the Competency development initiatives, developing GTM collaterals (Go To Market) and Other Business Development initiatives.
Collaborating and driving a Cognizant Unified Sales and Engagement model to the customers by seamlessly integrating and promoting other Line of Service sales initiatives along with QE&A sales
Represent Cognizant QE&A BU in multiple Client interactions including but not limited to (a) Business Review Meetings (b) Key Opportunities meetings (c) Escalation Meetings (d) Client Planning & Budgeting Meetings and (e) Any client meetings to which Cognizant QE&A Commercial Teams get engaged with.
Lead the Business Development efforts for new opportunities as presented. This includes
Leading the Solution Design, Value articulation and Pricing for all Opportunities presented in the form of RFPs / RFIs / Pro-active Proposals
Playing the Deal Owner for multiple deals
Leading Client Interactions during Deal Qualification, Proposals, Presentations, deal negotiation and Contract Management
Working Closely with Delivery Teams and Centers of Excellence Teams to bring together the best of Cognizant Solution, Pricing & Value Proposition for customers
Working Closely with Delivery, Operations and other Cognizant support functions to ramp-up and stabilize Won deals
Responsible for People Management of QE&A Teams and for the overall motivation and inspiration to the teams. Also involved in hiring decisions.
Proven Track record of winning and growing Quality Engineering & Assurance business in existing as well as New logos
Proven track record of successfully qualifying, pursuing and winning large, small, strategic deals
Experience and Expertise in the subject Matter areas related to Quality Engineering and Assurance space as listed below but not limited to:
Quality Engineering (QE)
Either have deep understanding and/or hands on experience of agile methodologies including DevOps pipelines and pod functioning, system architecture, databases, web services
Quality Assurance Process areas such as Test Management, Defect Management, Metrics Management, Estimation, Test Design, Test Execution
Technology Assurance & Digital Assurance areas such as Mobility Testing, Data Analytics, Cloud Assurance, AI/ML, IoT Testing, Robotics, Performance Testing, Security Testing, Test Automation, Cross Browser Compatibility Testing
Awareness of the Industry Tools and Products leveraged by clients for QE&A function including CI/CD, Automation, Performance, Security, Test Management, Defect Management, Configuration Management
On-Demand Testing and Crowd sourced Testing
Test Data Management
Experience working with multiple Project and Program types such as:
Large Transformational Programs
Application Modernization projects such as Lift& Shift, Lift & Extend
Waterfall, Agile and Iterative development Programs
Proven Subject Matter Expertise in the Industry Domain area considered as a Business expert in the Manufacturing industry
Proven expertise in Manufacturing domain areas supply chain, order management, sales, warranty, connected factory, IoT
Good to have experience on assurance strategies for SAP, Oracle, Maximo and other packages in manufacturing domain
Proven track record and understanding of testing and technology products in manufacturing space
Senior executive presence proven expertise and passion toward engaging senior level executives in grasping and enabling fundamentals of business change through business consulting & technology solutions
Executive-level experience in the areas of resource management (financial, cost and asset), preferably with a mix of tech and business consulting
Excellent business communication (written and oral), presentation and facilitation skills
Exceptional client management track record
Experience in working with Vendor Management / Procurement Organizations as well as the ability to represent Quality Organization with Development Organizations, Business and VMO teams.
Proven track record in working collaboratively in a virtual and highly-matrixed environment particularly with highly diverse and onshore/offshore teams
Collaborate with Talent acquisition and workforce management teams within Cognizant to plan and meet staffing needs
Participate in recruitment drives and hire talent for Quality Assurance and Engineering practice
Demonstrated strong leadership skills, particularly with highly diverse teams
Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership
Technical SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd.1SAP S4 hanaPL4Desired2AutomationPL4Desired3Infor Data Quality GRCPL1Required4SAP ECC/ERP/R3PL4Desired5Quality of ServicePL1Required6Interaction Quality ManagerPL1Required7Aspect Quality ManagementPL1Required8informatica Data QualityPL1Required
Domain SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd.1Manufacturing Oper-ManlogNARequired
* Proficiency LegendsProficiency LevelGeneric ReferencePL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.PL3The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.PL4The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status : Full Time Employee
Shift : Day Job
Travel : Yes, 75 % of the Time
Job Posting : Oct 09 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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