Encapsulation Customer Service

Natoli Engineering Company

Saint Charles,MO


Job Description: Summary of Position

The Encapsulation Customer Service Representative will typically do the following: listen and respond to customers needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.

Job Specification: Essential Duties and Responsibilities


Develop a professional relationship with domestic customer accounts

Communicate with customers, sales representatives, distributors and production manager with any order updates

Process quotations, purchases orders and other related information for order entry, and process customer s claims

Prepare and enter technical drawings, recommend potential products and services to customers

Analyze customers needs and collaborate with management to develop customer accounts

This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.


2+ years experience in a similar role

physical requirements

Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks

Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 10-50 pounds) and process accordingly.

Qualifications and requirements

Must have knowledge of encapsulation machines (Bosch, Ima, MG2, and more)

Experience in an engineering or manufacturing environment preferred

Technical aptitude is a plus

Strong computer skills and advanced working knowledge of MS Office

Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude

Must be detail oriented and well organized

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