HelpDesk Support

Futran Solutions



Hi, Job Title: HelpDesk Support Location: Atlanta, GA Duration: 6+ Months Experience: 4+ Years *Job Description:* - Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. - Hands on experience in *installing, troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications - Basic knowledge of enterprise *LAN and WAN* setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. o Ability to lift/move computer equipment weighing up to 50Lbs. - Skilled in desk side support and PC break/fix including basic administration of Windows O/S. - Experience with *Anti-spyware and Anti-virus software - Some usage Knowledge of *TCP/IP networking, DNS, DHCP, VPN, and RDP - Knowledge of software *Distribution, Patching and Imaging technologies desirable - Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability. - Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. o Good written and oral communications skills with clients and management as well as people skills. - Ability to work with deadlines and complete tasks on-time. - Preferably with an Associate s Degree in Electronics and *CompTIA A+ Certification* *

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