Patient Services Representative

Aspen Dental

Muscatine,IA

11/10/2019

Position Summary

Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We're on a mission to give America a healthy mouth. PSR's who join an Aspen practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.

About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

Responsibilities

* Greet and check in patients in a friendly manner.
* Collect co-payments and verify insurance coverage.
* Schedule and confirm patient appointments.
* Prepare new patient charts neatly and accurately.
* Various office duties as assigned by Office Manager.
* Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
* Collect and post payments and record receipts.
* Balance nightly deposits and complete credit card processing.

Minimum Education and Experience

* High School Diploma or equivalent.
* Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.
* Self-motivated with the ability to exceed patient expectations.
* Excellent organizational skills to effectively handle multiple tasks.
* Flexibility to support change, with varying schedules as necessary.
* Possess excellent interpersonal communication skills.
* Resume must demonstrate stable employment history.

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