Technical Help Desk Analyst II

Robert Half Technology

Davenport,IA

11/8/2019

Ref ID: 01520-#######776

Classification: Help Desk Analyst II

Compensation: $40000.00 to $45000.00 yearly

Build your career as a IT Systems Technician role. Apply today if you have a can-do attitude and are looking to be part of a highly motivated team. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We need the person in this position to understand Incident, Problem, Change Management and other processes. Also, how these processes work together to provide superior support and high availability of our business. We're seeking a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Candidates seeking career-building opportunities in the Hospitality field, might want to look into this recently available full-time position. This Help Desk Analyst II role will be located in the Davenport, Iowa area and will be a full-time position. Please send your resume to [Click Here to Email Your Resum ] or call 319-###-####.
Please send your resume to [Click Here to Email Your Resum ] or call 319-###-####.

- This position requires a combination of superior customer service skills and technical aptitude

- Command of Wi-Fi

- Strong familiarity with Hardware Upgrades

- Solid understanding of Break Fix

- Excellent communication and organizational skills

- Capable of working independently with minimal oversight

- You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

- Ability to recognize, evaluate, and resolve problems effectively

- Ability to multitask efficiently and prioritize work

- Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

Please send your resume to [Click Here to Email Your Resum ] or call 319-###-####.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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