HVAC Service Manager

NexGen Mechanical

Warwick,RI

10/10/2019

Nexgen Mechanical Inc. is focused on serving the commercial, industrial and institutional property owners and managers through a strategic partnership by assisting them in the long-term management of their HVAC systems in their facilities.


The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

  • Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers expectations


Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction

  • Reviews technicians work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
  • Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts
  • Develops and monitors budgets, goals and objectives to insure departmental profitability
  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
  • Ensures that all company/department policies are being followed by all HVAC technicians
  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
  • Other tasks and responsibilities as required to maintain efficient department operations

MINIMUM JOB REQUIREMENTS

  • Excellent customer service and sales skills
  • Five years HVAC Management related experience; or an equivalent combination of education and experience
  • Some post-high school education from college, trade school or military
  • Exhibit an in-depth knowledge and understanding of commercial HVAC systems
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC systems
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
  • Valid driver s license with a clean driving record and background

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