JPC 12641-38351-397 : Helpdesk Tier I consultant

Technogen

Arlington,VA

10/14/2019

< p style=" margin-top:0pt; margin-bottom:0pt; text-align:justify" > < span style=" font-family:Georgia, serif; " > < em> < span style=" font-size:10px; " > < span style=" unicode-bidi:embed" > < span style=" color:black" > TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. < /span> < /span> < /span> < /em> < /span> < /p> < p style=" margin-top:0pt; margin-bottom:0pt; text-align:justify" > < /p> < p style=" margin-top:0pt; margin-bottom:0pt; text-align:justify" > < span style=" font-family:Georgia, serif; " > < em> < span style=" font-size:10px; " > < span style=" unicode-bidi:embed" > < span style=" color:black" > TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencieslt; /span> < /span> < /span> < /em> < /span> < /p> < br/> This is Tony from TechnoGen Inc. And I am writing to see whether you are interested in an exciting/challenging opportunity in Arlington, Virginia . Kindly reach me on or [email protected] com Role : Helpdesk Tier I consultant Location : Arlington, Virginia (Remote available for Non local consultants) Duration : 2 Years Job Description Addresses and resolves existing backlog of 150 requests and tickets Provides Tier I helpdesk/IT requests and tickets. There is an average of 5- 15 tickets per day Provides first level desktop support to ABMC users ABMC-wide, responding to phone calls or emails and resolving requests submitted via the automated ticketing system Maintain desktop applications and installs new/updated software, both manually and pushed out centrally. Sets up new computers, ensuring each machine has all patches applied, contains all necessary software and is properly configured for use within ABMC. Troubleshoot computers and perform simple maintenance Handles new user account creation Installs approved printers or multifunction devices drivers on cemetery workstations Trains users on proper computer system/application use Maintains the IT knowledge base with techniques/processes/issues to ensure all tasks are properly documented Identifies trends with help requests and elevates to supervisor and other IT staff as necessary, meet a 2 hour Service Level Agreement

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