Help Desk Specialist

Veritude

Albuquerque,NM

10/15/2019

Veritude is currently hiring for a Help Desk Specialists in Albuquerque, New Mexico at Fidelity Investments.


We have positions in Help Desk starting each month through the summer (August and September)

Training will be conducted 8a-5p, Monday Friday for 3-4 weeks. Afterwards, shifts may vary.

For the first 90 days on assignment, you will be on a probationary period, possible temp to perm opportunity.

Hourly Rate is $18 per hour

The Help Desk Specialist will provide technical support to end users, Fidelity Associates, on a variety of issues via telephone and email/chat channels. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution.

Responsibilities:
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Advise users on actions taken
Document all help desk interactions in the appropriate ticketing tool Identify and escalate situations requiring urgent attention
Track and route incidents and requests to appropriate groups and document resolutions
Inform Techworks management of recurring problems Remain current with system information, changes and updates

Qualifications:
Associates degree/technical certification or equivalent work experience preferred
Working knowledge of fundamental operations of Windows, Microsoft Office, Apple/MAC, and other emerging technologies
Knowledge of relevant ACD telephony systems & mobile device experience
Remote/VPN technologies Experience in industry customer service best practices & supporting a corporate environment
Related experience and training in troubleshooting and providing Help Desk Support
Proficient typing skills and ability to type a minimum of 45 wpm


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