Customer Support Representative

D.H. Pace



DH Pace Company, Inc. of Denver, aspires to hire a Customer Support Representative. We are seeking a detail oriented and organized individual capable of effectively managing customer requests for service by ensuring prompt, knowledgeable service to the customers satisfaction through inter-company divisions and subcontractor networks. Our Ideal candidate would have some related work experience and/or training, possess an ability for technical applications and mechanical systems and the ability to multi-task in a fast paced environment. Must have strong communication skills and the motivation to provide an exceptional customer experience via phone/email. Flexible schedule availability required.

Job Responsibilities:

  • Provide administrative support to staff, department and management
  • Receive incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day
  • Promote all products and services and quotes accurate pricing when appropriate
  • Gather accurate information from the customer to ensure accurate billing
  • Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Communicate with customer, supervisor or other office personnel in an effective and timely manner
  • Receive job tickets, check tickets for description of work completed, extra parts used on the job, and also check for technician number and time worked on job
  • Ensure that all doors, operators, miscellaneous parts and job labor are coasted and billed correctly on each job ticket
  • Complete corrections from Manager as necessary and release billing to generate customer invoices
  • When necessary, compare time sheets to tickets for labor hours in and out on job-sites on date received and ensure hours and dates worked are entered on tickets by technicians to assure they coincide with time sheets
  • Check for part numbers and description of parts, description of work completed and check to see if jobs are completed or if the ticket is on continuation
  • Submit billing to Service Manager for approval daily

Job Requirements:

  • Bachelor s degree, highly preferred
  • Ideally, prefer a minimum of two (2) years of related work experience and/or training
  • Affinity for taking care of customers and an outstanding work ethic
  • Must have good time management skills, be organized and have the ability to multi-task
  • Possess an ability for technical applications and mechanical systems
  • Must be a good communicator with both spoken and written communication
  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

We reward your hard work, dedication and success:

  • Advancement opportunities
  • Successful employees are often granted transfers and promotions to new office locations for the organization
  • Competitive Base Salary
  • Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
  • Paid Time Off Plan
  • Company Closes in Observance of Major Holidays
  • Your health and wellness is important to us Corporate Wellness Program and Non-smoking work environment



Company: DH Pace


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