Call Center/Collections Specialist

The Hedy Company



The Collections Specialists also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers
  • Keep records of all conversations in call center database
  • Call consumers to secure payments on past due accounts

  • Previous experience in a customer support role
  • Professional phone etiquette and solid negotiating skills
  • Track record of over-achieving quota
  • Positive attitude and strong customer service aptitude
  • Familiarity with CRM systems and practices
  • Willingness to maintain confidentiality
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

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