Collections Specialist

Seafrigo USA



Job Description:

Collections Specialist

Job Responsibilities
  • Heavy collection calls and/or correspondence in a fast paced collections department.
  • Providing customer service regarding collection issues, facilitating customer refunds, review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and facilitating the processing of credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales department and upper management regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with customers and sales.
  • Liaison between collection agency and accounting.

Job Requirement
  • Daily, weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • High volume phone calls to assigned delinquent customers
  • Manage customers on the On Hold report
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to customers and sales
  • Internal and External customer interface
  • 3-5 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Proficient in Excel

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