Tier II Help Desk Support

Unisys Corporation

Germantown,MD

10/21/2019

We are currently seeking a motivated, career and customer service oriented Tier II Helpdesk Support to begin an exciting and challenging career with Unisys Federal Systems.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Requirements

Key Qualifications:
Citrix certifications as applicable
Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis
Knowledge in System Patching and Virus protection Products
Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software
Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation
Knowledge of the Network protocol TCP/IP, including sub-netting and routing
Experience in translating business requirements and designs into technical designs
High level of written communication and documentation skills
Experience with Government IS Security C&A processes
Good Technology Messaging Administrator
Good Technology Messaging experience preferred
MS Exchange certifications Desirable
Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis
Knowledge in System Patching and Virus protection Products
Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software
Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation
Knowledge of the Network protocol TCP/IP, sub-netting and routing
Experience in translating business requirements and designs into technical designs
High level of written communication and documentation skills
Experience with Government IS Security C&A processes

Position Requirements:
U.S. CITIZENSHIP REQUIRED
Bachelor s Degree in Computer Science or related field degree and a minimum of 5 years of systems administration experience.
Local candidates only. Work location: Germantown, MD

About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#


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