Customer Service Representative

Midway Auto Group

Newport Beach,CA

11/8/2019

Location LAX

$15.00 Per hour

Job Description

JOB SUMMARY:
Provide professional, personalized and efficient service while negotiating and securing reservations, processing rentals and selling optional/additional services. Launch the rental process through proper verification and required driver documentation. Strive to create/retain loyal customers by making their rental and return experience memorable.

RESPONSIBILITIES:

  • Greet and qualify each customer using our rental requirements.
  • Apply customer focused sales techniques to determine customer needs and offer additional options and/or services to enhance their rental experience.
  • Prepare rental vehicle ( wash , drive , deliver , pick up ) and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
  • Offer all customers assistance with directions and any other necessary local driving information.
  • Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
  • Answer phones in a friendly and prompt manner.
  • Assist customers by effectively responding to or resolving customer service issues.
  • Maintain a professional appearance in both personal dress and office cleanliness.
  • Perform other customer related duties to ensure our service exceeds customer expectations.
  • Analyze and contact customers about vehicles that are out beyond their expected return date.
  • Maintain and update accounts receivables.
  • Process the Daily Business Report and other revenue reporting function in an efficient and timely manner.
  • Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing / vacuuming responsibilities)

REQUIREMENTS:

  • 1-2 years of customer service experience
  • Require strong English communication skills, both verbal and written
  • Extremely high energy level
  • Available to work nights, weekends and holidays
  • Passion for automobiles and working with the public
  • Great at multi-tasking
  • Attention to detail and organized
  • Pass a Pre-Employment Drug Test
  • Clean driving record (no more than one violation, DUI, reckless driving or any other serious driving offenses in the last 3 years)

COMPANY BENEFITS:

  • Competitive pay plus Commissions; Excellent Benefits
  • Paid Holidays, Vacations and Sick Days Off
  • Medical, Dental, and Vision insurances after 60 days of employment
  • Retirement Plan: 401(k) and ESOP (Employee Stock Ownership Participation) for employees after 6 months of employment


Location LAX

Job Description

JOB SUMMARY:
Provide professional, personalized and efficient service while negotiating and securing reservations, processing rentals and selling optional/additional services. Launch the rental process through proper verification and required driver documentation. Strive to create/retain loyal customers by making their rental and return experience memorable.

RESPONSIBILITIES:

  • Greet and qualify each customer using our rental requirements.
  • Apply customer focused sales techniques to determine customer needs and offer additional options and/or services to enhance their rental experience.
  • Prepare rental vehicle ( wash , drive , deliver , pick up ) and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
  • Offer all customers assistance with directions and any other necessary local driving information.
  • Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
  • Answer phones in a friendly and prompt manner.
  • Assist customers by effectively responding to or resolving customer service issues.
  • Maintain a professional appearance in both personal dress and office cleanliness.
  • Perform other customer related duties to ensure our service exceeds customer expectations.
  • Analyze and contact customers about vehicles that are out beyond their expected return date.
  • Maintain and update accounts receivables.
  • Process the Daily Business Report and other revenue reporting function in an efficient and timely manner.
  • Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing / vacuuming responsibilities)

REQUIREMENTS:

  • 1-2 years of customer service experience
  • Require strong English communication skills, both verbal and written
  • Extremely high energy level
  • Available to work nights, weekends and holidays
  • Passion for automobiles and working with the public
  • Great at multi-tasking
  • Attention to detail and organized
  • Pass a Pre-Employment Drug Test
  • Clean driving record (no more than one violation, DUI, reckless driving or any other serious driving offenses in the last 3 years)

COMPANY BENEFITS:

  • Competitive pay plus Commissions; Excellent Benefits
  • Paid Holidays, Vacations and Sick Days Off
  • Medical, Dental, and Vision insurances after 60 days of employment
  • Retirement Plan: 401(k) and ESOP (Employee Stock Ownership Participation) for employees after 6 months of employment

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