Customer Care Representative

Atlantic broadband



Customer Care Representative

Position Profile:

We are looking for a self-motivated high performer that loves helping people and has a real passion for the customer experience. This role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to wow our customers in each interaction you have. If you are inquisitive, enjoy learning new things, have a passion for technology and like helping people, then this is the right opportunity for you.

Come join a team that will set you up for success! Apply today!


  • Achieve proficiency in providing customer support for service complaints within required time frame
  • Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns; place telephone calls to customers to resolve non-payment of bills; Assess customer needs and promote cable services to existing and new customers with tact and courtesy
  • Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer systems
  • Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts


Dynamic communication skills

Passion for customer service and technology

Engaging attitude

Sincere desire to address customer issues/concerns/needs

Consultative sales ability

Tech savvy - able to perform computer navigation

High school degree and/or equivalent

1-3 years related experience - Customer Service and/or Sales in a retail environment

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