Customer Care Representative

Atlantic broadband

Waterford,CT

11/14/2019

Customer Care Representative

Position Profile:

We are looking for a self-motivated high performer that loves helping people and has a real passion for the customer experience. This role would demand that you serve as a customer service expert, resident expert on products and service, and the ability to wow our customers in each interaction you have. If you are inquisitive, enjoy learning new things, have a passion for technology and like helping people, then this is the right opportunity for you.

Come join a team that will set you up for success! Apply today!

Responsibilities:

  • Achieve proficiency in providing customer support for service complaints within required time frame
  • Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns; place telephone calls to customers to resolve non-payment of bills; Assess customer needs and promote cable services to existing and new customers with tact and courtesy
  • Place new installation orders, service orders for disconnects and service changes generated from the customer; schedule appointments accordingly; prepare associated paperwork for work orders; process special requests for services (i.e., pay-per-view); input orders into computer systems
  • Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts

Qualifications:

Dynamic communication skills

Passion for customer service and technology

Engaging attitude

Sincere desire to address customer issues/concerns/needs

Consultative sales ability

Tech savvy - able to perform computer navigation

High school degree and/or equivalent

1-3 years related experience - Customer Service and/or Sales in a retail environment

Go Back

Apply