Part-Time Customer Service Representative - Auburn

Aaron Brothers

Auburn,NY

11/15/2019

Date posted

05/15/2019

We are Aaron s - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron s Part-time Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Part-time Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success
Part-time Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Part-time Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor
  • Accept and process customer payments
  • Direct customer opportunities to the Sales Manager as it relates to service and sales
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise
  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns
  • Input customer information for new lease agreements purposes
  • Update customer information and account statuses
  • Answer incoming phone calls and route to the appropriate team member
  • Meet and exceed daily, weekly and monthly sales goals
  • Process order forms and references
  • File and maintain customer folders and customer files
  • Any other reasonable duties requested by management

  • Requirements

  • At least 18 years old
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • High School diploma or equivalent preferred
  • Strong organizational and communication, both verbal and interpersonal skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • General product knowledge preferred
  • Maintain a professional appearance
  • Proficient computer skills and telephone etiquette
  • Strong sales skills in person and via telephone
  • Uphold the Aaron s Brand and protect company assets
  • High level of energy in the workplace

  • Rewards
    Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes:

    401(k) plan

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