Customer Service and Food Service Associate

Circle K

Augusta,ME

1/27/2020

The Customer Service Associate is responsible for performing all cashiering, stocking, cleaning, and customer service duties in a manner that will develop good customer relations, build store sales, maximize profits, and protect store assets. Your goal is to provide all of our customers with a service level that exceeds their expectations. The Customer Service Associate supports the company goals by focusing on personal accountability, customer service and work efficiency.

ESSENTIAL JOB FUNCTIONS:

CUSTOMER SERVICE

  • Greet customers as they enter the store, Be Friendly and Helpful, Provide Prompt, Courteous Service, and thank our Customers.
  • Set an example to other associates for excellent customer service.
  • Handle customer complaints professionally and respectfully.
  • Maintain property and equipment to ensure customers have a safe and pleasant shopping environment.
  • Maintain excellent customer service by cooperating and communicating professionally with other associates.

ASSOCIATE SUPPORT

  • Complete the computer based training with acceptable scores
  • Promote teamwork and cooperation within the store
  • Maintain a safe and professional work environment free from any form of harassment including sexual harassment, hostile work environment, and discrimination from any Circle K associate, customer or vendor. Report any infraction immediately
  • Are properly dressed in authorized Circle K s uniform and meet personal appearance requirements
  • Assist new applicants with the application process
  • Attend job-related meetings (may be required to work irregular hours)
  • Participate in training new associates
  • Follow company policies and procedures

EQUIPMENT/PROPERTY/MERCHANDISING/GASOLINE

  • Efficiently ring up all sales on a cash register properly and accurately, handle money, checks, and other types of payment received for products sold per process/policy
  • Accurately make change by counting it back to the customer
  • Correct or report unsafe working conditions to the Store Manager, and report any accidents immediately
  • Efficiently perform multi-function operation of fuel console, money order machine and lottery machine
  • Receive and verify vendor deliveries
  • Efficiently operate additional store equipment a required
  • Assist in maintaining proper inventory levels and shift audits
  • Clean and dust counters and shelves
  • Stock merchandise on the shelves and fixture
  • Stock the coolers and freezers
  • Make coffee and maintain fountain product and equipment
  • Sweep and mop the floors
  • Clean and maintain the restrooms
  • Empty the trash
  • Sweep and/or hose down the parking lot
  • Clean gasoline dispensers and gas islands
  • Paint gas islands, curbs
  • Stock windshield service centers
  • Complete various other jobs as assigned by the store manager and/or assistant manager
  • Assist in maintaining an acceptable mystery shop scores
  • Follow daily gasoline procedures including accurate stick readings and spill procedures
  • Follow all food service and food safety processes and procedures

CONTROLS/ADMINISTRATIVE

  • Follow all age restricted product including Alcohol and Tobacco selling procedures.
  • Control merchandise, gasoline and cash shortages to acceptable levels.
  • Accurately complete daily shift sheet paperwork.
  • Follow Company Loss Prevention Procedures and Cash Handling Polices.
  • Clock-in and Clock-out on the Ruby Register and Time Sheet on scheduled workdays.
  • Perform shift audits.

This is not an exhaustive list of job duties and functions of this position. Associates may be required to perform other duties as assigned.

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