Provides excellent Customer Service
o Researches supplier inquiries and provide information through voice or written communication
o Provides details on accesses needed for suppliers to utilize self-service tools
o Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.
Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
Proper grammar and spelling in written communications with customers
Meet expectations of productive time set in training.
Maintains high quality in their work
Adaptable to change
Complies with company policies, procedures, and standards of ethics and integrity
Required Skills / Competencies
Organization and time management skills, Working knowledge of MS Excel
Experience with MS Office, entering data into Excel Spreadsheets, the Internet and the ability to learn and utilize new software programs
The ability to communicate with supervisor regarding any issues or questions which may hamper the successful completion of assigned work in a timely manner.
The ability to use computers and computer systems (including hardware and software) to enter data, to process information, and as a form of communication with customers and others in the company.
Keeping up-to-date technically and applying new knowledge to your job.
The ability to read and understand information and ideas presented in writing.
The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or email.
The ability to communicate information and ideas in speaking so others will understand.
Senior Technical Recruiter
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