Help Desk Specialist - Port Hueneme

Trofholz Technologies Incorporated

Port Hueneme,CA



This is an excellent opportunity for the right candidate who wants to advance their career within a great company. Trofholz Technologies, Inc. is searching for a positive, team-oriented, self-starter that is resourceful and flexible.

The Help Desk Specialist performs help desk tasks, call-center responsibilities, documentation and troubleshooting of computer equipment and peripherals. Must be able to support personnel geographically dispersed among various sites.

Roles and Responsibilities:

  • Diagnose and correct problems with computer hardware and software
  • Network troubleshooting utilizing advanced Network Administration tools
  • Replacement and support of peripheral devices
  • Conduct training for end users
  • Support File Storage / Disk Management / File Permission request
  • Manage Outlook permissions
  • Lifecycle Management functions
  • Provide Data Storage Preservation
  • Update and revise policies and procedures
  • Working cooperatively with TTI client on related network issues and firmware upgrades
  • Building images for workstations and deployment
  • Documenting, tracking and monitoring of the issues using applicable systems and tools
  • Communicating with the end user and team members
  • Coordinate with other teams or departments to resolve user problems
  • Requirements:

  • Associate degree or equivalent experience
  • CompTIA Security + ce certification
  • 2 years experience in diagnosing, repairing and installing computer systems and desktop support
  • Ability to multi-task, work with a team and follow procedures
  • Strong written and oral communications skills are required
  • Excellent attention to detail
  • Ability to speak, write and read English
  • Active DoD issued Secret clearance
  • About the Company:

    Trofholz Technologies is an award-winning, multi-faceted company offering excellent career opportunities in a diverse, creative, and fast-paced work environment. Building a career with Trofholz means joining a team of diverse, talented, dedicated and innovative professionals committed to serving commercial and government technology needs.

    To apply for this opportunity please make sure to visit us on the web @ and click the career tab or you can apply directly to our career center @

    We have been able to reach a high level of technical excellence by committing to strong company values and key success strategies. The Quality, Commitment, Creativity, Integrity and Team adage known as the QCCI Team Creed is widely conveyed throughout the company and has been instrumental in our success. These core values have enabled Trofholz to develop a respectable company culture that is demonstrated in every client engagement

    Trofholz represents excellence in all we do from hands on interaction with our clients implementing innovative solutions, to developing customized training and professional development programs for our employees. We are a fast-paced organization seeking team players who enjoy meeting challenges. We offer competitive salary and benefits packages combined with a fun and challenging work environment.

    Trofholz offers comprehensive health and welfare plans which include:

  • Medical plan with national network and HSA option
  • Dental PPO with national network of participating dentists
  • Life and AD&D Insurance
  • Flexible Spending Accounts
  • Employer Matched 401(k)
  • Personal Time Off (PTO)
  • Education Assistance
  • 10 Paid holidays a year
  • Be More, Do More with Trofholz

    Trofholz is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations, and executive orders regarding affirmative action requirements and programs.

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