Apple Support Partner Relations At Home Advisor - Korean language

Apple, Inc.

Los Angeles,CA

3/15/2020

Apple Support Partner Relations At Home Advisor - Korean language Los Angeles,California,United States Support and Service + Verbal and written fluency in Korean and English + Minimum 2 years experience navigating and resolving various customer inquiries + Experience supporting customers via phone, e-mail, chat, and/or in person + Passion for customer service and ownership of the customer experience including comprehensive issue resolution + Able to effectively tailor communication and style to differing audiences + Able to self manage and work independently in a fast-paced, constantly changing environment + Thrives on a team where expertise is shared and feedback is welcomed + Effective time management including ability to multi-task, organize and prioritize + Able to research and grasp information across multiple tools while talking with customers **Description** We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As our customers' point of contact, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and support. We'll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We'll train you to be the best. As a Partner Relations Advisor, you'll provide developer program support to some of the world's most exciting companies. When developers have questions or issues related to our programs and products, you'll respond to their requests and provide extraordinary customer service. We'll count on you to identify when to contact other Apple support and escalation teams. You'll use your business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues. In short, you'll be the face of developers' experience with Apple. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. **Education & Experience** **Additional Requirements** + Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends + Requires ability and willingness to work non-standard business hours between 2:00pm and 2:00am Pacific standard time and weekends as needed with the possibility to flex depending upon business needs + Successful completion of a pre-employment assessment and background check + Successful completion of initial training + Able to meet minimum typing speed of 40 WPM while talking with customers + At Home Requirements + - A quiet workspace, ergonomic chair, and desk + - High-speed Internet service (10 megabits download and 3 megabits upload) from a reliable provider **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at (Opens in a new window) at . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at Learn more at (Opens in a new window) at . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at Poster Set All Languages 10 01 18.pdf guidelines at Poster Set All Languages 10 01 18.pdf (opens in a new window) at Poster Set All Languages 10 01 18.pdf applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at (Opens in a new window) at . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at Learn more at (Opens in a new window) at .

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