AR Collections Representative

Royal Ambulance

San Leandro,CA

11/21/2019

Job Title: AR Collections RepresentativeReports To: Billing ManagerClassification: Non-Exempt Objective of the Position: The objective of the AR Collections Representative is to assist the Billing Department with commercial insurance accounts, as well as any Billing Department back up support as needed. Responsibilities: + Manage claims and appeals follow-up on all commercial insurance accounts + Manage collections for Medicare and Medi-Cal + Work all denials received for commercial insurance accounts; work overflow Medicare denials as assigned + Assist with and manage special AR projects and research as needed + Answer billing inquiries from patients, staff, customers and insurance companies and resolve complaints + Review accounts for possible assignment and make recommendations to the Billing Manager + Correct and resubmit claims after confirming transmission errors with the payer + Monitor charge entries and accounts receivable + Maintain a high level of knowledge on current and pending regulation and legislation as they impact billing and collection activities (Medicare, Medi-Cal) + Maintain compliance with all required HIPPA rules, regulations and guidelines + Communicate effectively with Billing Department and Director of Business Administration, keeping everyone informed and up to date on issues, trends and any relevant information + Demonstrate and support Royal's Mission, Values and Quality Standards Skills / Requirements: + High-school diploma or equivalent (college degree preferred) + Excellent customer service skills + Good problem-solving ability with sound reasoning and analysis of options + Equally able to work independently as well as within a team + Must be able to learn and interact with more technical computer applications in addition to knowledge of basic computer skills (Word, Excel, Outlook) + Can handle multiple requests and interruptions throughout the day as well as changing priorities and deadlines + Excellent multi-tasking skills + Fast learner with the ability to perform new tasks and duties efficiently and effectively + Extremely organized, detail oriented and focused + Can anticipate needs and potential problems and actively seek opportunities and propose solutions + Strong math skills + Ability to handle confidential information

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