Full Time and Part Time Guest Services Representative

Nothing Bundt Cakes

All cities,OH

12/6/2019

Position Summary:To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements:* Possess a strong sense of teamwork * Ability to follow instructions * Has integrity * Takes initiative* Fits the Nothing Bundt Cakes Culture* Has the ability to work well under pressure * Outgoing and friendly personality * Ability to multitask while paying special attention to detail * Strong sales ability * Genuine care of others needs* Ability to work with a sense of urgency * RETAIL AND CUSTOMER SERVICE EXPERIENCE A PLUS* MUST BE AVAIALBLE TO WORK DAYS LEADING UP TO MAJOR HOLIDAYS (Valentines, Easter, Mother's Day, Thanksgiving and Christmas)Responsibilities may include but are not limited to: * Abide by all NBC policies and procedures* Uphold NBC's image and brand* Assist other departments when necessary * Introduce walk-in guests to our bakery and our products with a guest tour * Assist guests with walk-in orders while using creative solutions * Suggest balloon sales, show porcelain items, and up-sell with candles and cards* Assist phone guests by placing incoming orders* Give cake presentations while performing quality control tests* Operate & balance (POS) point of sale with accuracy and efficiency * Gather guests email addresses * Keep samples available during all hours of operation * Maintaining a strong knowledge of NBC's products, prices, and promotions* Keep retail area clean, swept, neatly merchandised, * Dust all retail surfaces twice per week, including all counter tops, and POS stations* Duties assigned by crafting department such as fluffing bows and making design pieces.* Track inventory and commission sales* opening or closing the registers * opening or closing the bakery* crafting *

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